Refund policy
At Cartifyprox, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we proudly offer a 30-day free return and refund policy.
Return Eligibility
Items may be returned within 30 days after delivery.
Returned products should:
- Be in their original condition
- Include original packaging whenever possible
- Show no excessive wear caused by misuse
- Contain all included accessories where applicable
Free Returns
We provide FREE return shipping worldwide.
There are:
- No return shipping fees
- No restocking fees
- No hidden charges
Refund Process
Once your returned item has been received and inspected:
- Refund approval is generally completed within 3 business days.
- Refunds are issued to your original payment method.
- Processing time depends on your financial institution.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us immediately with photographs of the product and packaging.
We will provide either:
- A free replacement
- A full refund
at no additional cost.
Non-Returnable Situations
Returns may not be accepted for:
- Products intentionally damaged after delivery
- Items returned after the 30-day return period
- Lost or stolen packages confirmed as delivered
Contact
Email: kinsfreyer536@hotmail.com
Phone: (514) 871-7412